CONDITIONS OF SALE

These Conditions of Sale shall only regulate the purchase and sale of products on The Seëlk online store, owned by Never Let Me Down S.L.
Never Let Me Down S.L. is located at c/Padre Damián 32, 2A, 28036 - Madrid (Spain). Its tax identification number is ESB86568128 and its telephone number is +34 607 73 00 13.

To make a purchase on this website, the user must either accept these specific conditions of sale as well as the general conditions of the website or refrain from using the website and leave it immediately. Never Let Me Down S.L. explicitly refuses to subject to other conditions involving a user’s order that do not abide by the conditions expressed herein. The user must thus explicitly accept these conditions by checking the box that says “I have read and accept the Conditions of Sale” in order for the purchase process to continue.

Minors or legally incapacitated users cannot place orders on www.theseelk.com, and may only browse the website without engaging in any legal acts.

Any modification to these conditions shall be null and void unless expressly consented to in writing by Never Let Me Down S.L., which reserves the right to modify, limit or cancel these conditions of sale, pursuant to applicable laws. Any new conditions shall be applicable to those users who make a purchase once said new conditions are posted on www.theseelk.com.

Each item’s description, as well as one or more photographs of the item, may be found on that product’s webpage. The amount shown on each item’s page is the price for that item, including all taxes, except for customs duties and/or any other taxes applicable to the country to which the item is shipped, which must be paid by the user to that country’s authorities..

In compliance with the requirements of the Law on Services of the Information Society and E-Commerce, Never Let Me Down S.L. reserves the right to file the electronic document formalising the contract, which shall only be accessible by the legitimate user once such access is requested in writing (letter or email).

Users can make payments via Paypal, bank transfer or credit card, and through the payment gateway of the bank contracted for said purpose.

The prices shall be valid for as long as the item’s page is available on www.theseelk.com, except for obvious errors.

Never Let Me Down S.L. agrees to abide by the Law on Retail Commerce, in particular as concerns the handling of the order and the right of withdrawal.

Pursuant to Article 43 of the Law on Retail Commerce, Never Let Me Down S.L. undertakes to send the merchandise to the purchaser within the legally established 30 days once the order is placed through the website. In the event that the item requested by the user becomes unavailable during the delivery period, Never Let Me Down S.L. will inform the user and offer to refund the entirety of the amount paid or to replace it with a similar item, whichever the user prefers.

The user may return any item purchased within 14 days of receipt by filling in the “Return Request Form” and sending it back along with the item. A user exercising this option must return the item in perfect condition with the original labels and packaging. Once the item is received and its condition or the reason for its return is verified, Never Let Me Down S.L. will notify the user by email of the receipt of the item and proceed to refund the purchase amount as soon as possible, and always within ten days of said notification. The amount shall be refunded using the same method as the original payment.
As a general rule, Never Let Me Down S.L. will not pay the return shipping costs unless the user was sent a damaged, defective or wrong item, in which case Never Let Me Down S.L. will replace it with a new item in perfect condition. In the event that the item originally purchased by the user is out of stock, Never Let Me Down S.L. will give the user the choice of another item that is equivalent in quality and price. Never Let Me Down S.L. will not accept any returns after the period specified above or if the item has been damaged in any way.

Never Let Me Down S.L. reserves the right to communicate with users to process any purchases made through the website, and shall abide at all times by the stipulations of information protection and privacy laws. Users may also opt not to receive any internal communications by informing Never Let Me Down S.L. in writing (letter or email).

For those cases in which a customer is not satisfied with the service received, Never Let Me Down S.L. has official complaint forms available.

These conditions were originally drafted in Spanish and are subject to applicable Spanish laws. For any claim arising from the purchase of an item, the use of the services offered or the contents of the website, the parties agree to submit to the jurisdiction of the courts of the purchaser’s place of residence for consumer purchases, and to the courts of the service provider for professional or business purchases.