CONDITIONS OF USE & TERMS OF SALE

INTRODUCTION

In compliance with the content of Law 34/2002 dated 11 July, on Services for the Information Society and Electronic Commerce (LSSICE), the general details are given below of the website www.theseelk.com.

Company: Never Let Me Down S.L. VAT Number ESB91304501, enrolled in the “Registro Mercantil de Madrid – Tomo 30.396, Folio 37, Sección 8, Hoja M-547073, Inscripción 1”. Address: c/Padre Damián 32, 2A – 28036 Madrid, España. Phone number: +34611649369. E-mail: info@theseelk.com

The website www.theseelk.com is made available as information related with the activities carried out by Never Let Me Down S.L.. This website is an Internet sales channel for clothes and accessories. Those using the web, by accessing and browsing, are obliged to use it in accordance with current legislation at all times and under the conditions established by this legal notice, generally accepted morals and good customs and public order.

The user shall respond to Never Let Me Down S.L. and/or third parties for any loss or damage they may cause through non-compliance with this obligation.

The purpose of this document is to establish and regulate the rules of use as well as the safeguarding of data of the website theseelk.com, which is to be understood as all the pages and the content thereof belonging to Never Let Me Down S.L.

The use of this page, contracting of the services made available to users through such and any sales transactions carried out in our virtual shop all imply your full, unreserved acceptance of all of the clauses and stipulations contained in these Conditions of use and Terms of sale, for which reason you should be aware of the importance of reading them.

In any case, if you have not read and accepted these Conditions of use and Terms of sale or the Privacy Policy, please do not place an order.

APPLICABLE LEGISLATION

As explained above, the use of this page, contracting of the services made available to users through such and any sales transactions carried out in our virtual shop all imply your full, unreserved acceptance of all of the clauses and stipulations contained in these Conditions of use and Terms of sale.

In addition to said Conditions of use and Terms of sale , the online sales process taking place through this website will be regulated by the Spanish legislation in force at any given time.

CONTENTS AND INFORMATION PROVIDED ON THE WEBSITE

Never Let Me Down S.L. reserves the right to change the sales offer presented on the website (changes to products, prices, promotions and other commercial and service terms and conditions) at any time.

Never Let Me Down S.L. makes every effort within its means to offer the information contained on the website in a truthful manner with no typographical errors. In the event that any error of this type should occur at any time, despite Never Let Me Down S.L. best efforts to avoid such, we will proceed immediately to correct such. Should there be any typographical errors in any of the prices shown that should result in your making a purchase decision based on said error, Never Let Me Down S.L. will notify you of said error and you will be entitled to cancel your purchase free of charge.

The content of the Never Let Me Down S.L. website may occasionally show provisional information on certain products. In the event that the information provided should not correspond to the characteristics of the product, you will be entitled to cancel your purchase free of charge.

SALE SYSTEM

Once your order has been placed, which in any case requires acceptance of these Conditions of use and Terms of sale and confirmation of the purchase, Never Let Me Down S.L. will send you an email confirming the details of the purchase made.

PRICES

All product prices indicated on the website include VAT and any other taxes that should apply.

Purchases that are to be delivered within the territory of any European Union member state will be subject to VAT. Purchases that are to be delivered to territories of States that are not members of the European Union, or to special territories of the European Union (like the Canary Islands, Ceuta or Melilla), will be exempt from VAT.

The shipping cost is indicated in the breakdown when placing your order.

Additionally, products added to your basket will always reflect the most recent price shown on the product details page. This price may go up with respect to the price shown at the time you added the product to your basket. Therefore, the fact that you have added a product to your basket does not mean that you can buy it for the price shown at that time. On the other hand, it is also possible for the price of a product to go down after you have added it to your basket.

If an error is detected in the price of any product requested before we send it to you, even if you have received the purchase confirmation email, we will proceed to the immediate rectification thereof, whereby if the correct price is lower, we will refund you the difference and if the correct price is higher, we will contact you and offer you the option of confirming your order at the correct price or cancelling your order. We are under no obligation to supply any product at a lower price when we have made a pricing error and notified you of the error before sending you your order.

PAYMENT METHODS

You undertake to pay when placing your order.

The amount corresponding to your order must be paid via credit or debit card (Visa, MasterCard, American Express, Visa Electron and/or other similar cards) or through PayPal.

The payment process operates on a safe server using the SSL (Secure Socket Layer) protocol. With the SSL protocol, the safe server establishes a connection through which the information is transmitted encrypted using 128 bit algorithms.

Never Let Me Down S.L. has no access to confidential data in relation to the payment method used. Only the Redsys “BBVA” payment platform and PayPal have access to this data for the purpose of managing the payments and charges, which are inaccessible to other third parties.

SHIPPING COST AND CUSTOMS

The shipping costs might depend on the total purchase amount and the delivery point. The shipping costs may be paid by Never Let Me Down S.L. where there is a promotion that specifies this advantage.

Shipments outside the European Union or to its special territories might be subject to customs and / or import costs to the amount of the order. Customers will pay the corresponding customs and/or importation costs.

SHIPPING OF PRODUCTS

Never Let Me Down S.L. accepts no liability for any errors in delivery when the delivery address you provided on the order form does not correspond to reality or has parts missing.

The deadline set for the estimated deliveries varies depending on the shipping address according to the deadlines indicated in our “Shipping” section. This estimated period is merely a guide and may vary, particularly during higher demand periods. You will not be entitled to any compensation for such delays. 

Deliveries are considered complete from the moment the courier company makes the product available to you, indicated through the control system used by the courier.

Should 15 working days elapse after the order goes out for delivery without delivery being possible, the package will be returned to Never Let Me Down S.L. warehouse and you will bear the shipping and return costs of the merchandise, in addition to any possible associated handling fees. These costs will be deducted from the purchase price of the returned order which will be refunded.

PRODUCT AVAILABILITY

Should an incident occur in relation to supply or should there be none of a particular product left in stock, you will be informed as soon as this is detected and we will proceed to refund the cost of the unavailable product or products. Never Let Me Down S.L. will refund the corresponding amount without undue delay and, in any case, within a period of 14 calendar days. The refund will be made using the same payment method used for purchase.

In the event that one product in an order should be unavailable but the others available, you will be informed of the partial cancellation of your order via telephone or email. 

RETURNS POLICY

The returns conditions mentioned do not affect the legally-recognised rights of consumers and users in relation to guarantees and after-sales services, which shall be governed by the regulations in force at any given time.

If, for whatever reason, you are unsatisfied with your order, you can return it within the following 21 days after reception.

There are various conditions a product must meet in order to receive a refund:

– It must not be used
– It must not be damaged in any way
– Labels and original packaging must remain unaltered
– It must be accompanied by the Changes and Returns Form that we sent along with the product, with the information already completed

These are the options we offer to send us the product:

a. Change in our store at Padilla 35 in Madrid:
Before coming, the customer must first confirm that we have the new size in stock, and if so, agree with us the moment from which he will go through the store to make the change. To make the change, it is essential that in addition to the size to be returned in the conditions already described, you must also bring the Exchange and Returns Form that we originally sent in the order. If the product meets the requirements already indicated, we will proceed to change the size.

These are the options we offer you to send us the product:

a. Size exchange in our store at Padilla 35 in Madrid:
The customer must first confirm that we have the new size in stock, and if so, schedule the day he will come to the store to make the exchange. It is essential that in addition to the size to be returned, the customer also brings the Exchange and Returns Form that we originally sent in the order. If the product meets the requirements already indicated, we will proceed to exchange the size.

b. Size exchange at the customer’s address::
Before we can arrange the courier service, the customer must first confirm that we have the new size in stock. In that case, we will send a messenger that picks up the returned garment and delivers the new size, provided that the address is in the Peninsula or Balearic Islands.

c. Return in our store of c/Padilla 35 in Madrid with subsequent refund:
Along with the returned item, the customer must deliver the Returns and Exchanges Form that we originally sent in the order. All returned products will be sent to our warehouse for verification, and only after verifying that the requirements already indicated are met, we will proceed to the refund in the same payment method used in the purchase.

Never Let Me Down S.L. does not pick up returns in any other address; any amount paid at destination will be deducted from the refund.

FAULTY OR WRONG PRODUCTS

We carefully check all of our orders before shipping. However, should you receive an incorrect or defective product, please contact us, and we will pick it up or exchange it in the address you prefer.

CUSTOMER´S OBLIGATIONS

As a customer, you undertake to always provide truthful information in the details requested on user registration and order forms and to keep these updated at all times. You undertake to accept all the provisions and terms contained in these Conditions of use and Terms of sale with the understanding that these reflect a desire to provide the best possible service for the type of activity Never Let Me Down S.L. carries out.

You declare that the bank details provided in the purchase process belong to you or that you have authorisation from the legitimate owner to use such.

COMPETENT JURISDICTION

For any discrepancy, dispute or disagreement that cannot be resolved through agreements reached between the parties, said parties expressly renounce any other jurisdiction that may correspond to them and submit themselves to the jurisdiction and competence of the Courts and Tribunals of the city of Madrid.

OUT-OF-COURT RESOLUTION OF ONLINE CONFLICTS

The European Commission has created a digital platform through which seeks to contribute to the online out-of-court resolution of conflicts arising between consumers and business owners resident in the European Union.

The online Platform contains a single window for consumers and business owners through which both parties can easily resolve their consumer conflicts by submitting themselves to the resolution criteria of the alternative resolution entities linked to the Platform.
Online conflict resolution platform: http://ec.europa.eu/consumers/odr/